Frequently asked questions

CapitalMrkts is a commercial lending platform built for community banks and debt funds. It automates deal qualification, underwriting, document collection, portfolio management, and investor reporting — replacing spreadsheets, email chains, and rigid legacy LOS systems with one unified platform.

Community banks, credit unions, debt funds, and commercial lenders who handle CRE (commercial real estate) and C&I (commercial and industrial) lending. Whether you're originating loans or managing an existing portfolio, the platform adapts to your workflow.

Most teams are up and running within days, not months. There's no lengthy implementation — you configure your document templates, set up your pipeline stages, and start creating deals. We provide hands-on onboarding support to make sure your team hits the ground running.

Yes. You can sign up and start using the platform immediately. We also offer personalized demos where we walk through the platform using your actual deal types and workflows.

Both CRE and C&I. Property types include multifamily, office, retail, industrial, hospitality, self storage, and more. Lending structures include permanent, construction, bridge, acquisition, mezzanine, and C&I term loans.

When a borrower uploads documents, our AI automatically classifies each file (rent roll, tax return, operating statement, etc.), validates it for completeness, renames it to your naming conventions, and indexes it for spreading. Mismatches and missing items are flagged in real time — the borrower is notified automatically.

Auto-spreading extracts financial line items from uploaded documents and builds a full income & expense spread across multiple periods. Revenue, vacancy, operating expenses, NOI, debt service, DSCR, and debt yield are all calculated automatically — no manual data entry.

Yes. Unlike rigid LOS systems that force a step-by-step process, CapitalMrkts lets you configure pipeline stages, document request templates, task assignments, and notification rules to match how your team actually works.

Once a deal closes, it moves into your portfolio with real-time covenant tracking, automated annual review scheduling, insurance and document ticklers, and health dashboards. You can filter by state, loan type, or portfolio manager and assign tasks in bulk.

You build a report template with the exact components your LPs or syndication partners want to see — loan summary, financial performance, covenant status, risk assessment, or any custom fields. Hit one button and the platform generates a report for every loan in your portfolio. No manual compilation.

Yes. CapitalMrkts uses bank-grade encryption at rest and in transit, role-based access controls, and audit logging. We maintain SOC 2 compliance and undergo regular security assessments.

All data is stored in the United States on SOC 2 compliant infrastructure with automated backups and disaster recovery.

Yes. You can review our security practices, compliance certifications, and data handling policies at trust.capitalmrkts.com.

Pricing is based on your team size and portfolio volume. Contact us for a custom quote — we'll put together a plan that makes sense for your institution.

Every customer gets dedicated onboarding, email and phone support (Monday–Friday, 9am–6pm PT), and access to our knowledge base. Enterprise customers get a dedicated account manager.

Yes. We support data migration from existing LOS systems, spreadsheets, and document repositories. Our team handles the heavy lifting to ensure a smooth transition.